Validate phone number inside chatbot

You will see the Phone Number Type under the Script section. Use this in the chatbot conversation to capture the phone number of your website visitor. The Phone Number Type will check if the input is indeed a cell phone number.

You can turn on the OTP validation to add extra validation to this input type.

Note

The OTP feature is only available for our Standard plan users and onwards. When OTP is turned on, your visitors will receive an SMS code on their phones to verify their number.