So you have followed the steps and added the chatbot widget to your website. However, the bot is still not showing up and wondering what could have gone wrong. Below is a checklist to ensure all settings are properly configured.
See if you have added the code snippet properly
Very often, you may have misplaced or added the code snippet in the wrong webpage. Double check that the webpage intended for the chatbot includes the necessary snippet code. You can verify this by checking the source code of the page.
Check if the bot is disabled
Go to Settings > General and make sure that the bot is enabled.
Check if you have set widget to a custom button
Go to Settings > Behaviour > Widget Button and see if the widget button is set to Default Launcher. If it is set to Custom button only, then you will have to invoke the chatbot using collectchat.open().
Check the targeting settings
Navigate to Settings > Targeting to review your set rules. If your testing environment meets any of these restrictions, the bot will not appear on your website.
If you are using WordPress, check plugin settings
If you used the WordPress plugin, to add the bot to your site, then see if you restricted where the bot should appear inside the plugin. In the plugin, there is a section called Show Above Chatbot On with the options listed: All Pages, Homepage Only, All Pages except Homepage, No Pages. Verify the settings from there.
Check in Incognito
As a last step, please visit your website in the incognito mode of your browser. Sometimes cache or cookies may be the villain in your testing environment.
If you have checked all the above and still unable to figure out what's wrong, then contact us. We will help you out!
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